Refund policy

Last updated: May 2026

At burradin, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Our Details

burradin
96 Euston Road
London NW1 2DB
United Kingdom
Phone: +44 7413256874

Returns

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

To initiate a return, please contact us at the details above with your order number and reason for return. We will provide you with return instructions.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalised items, and items marked as final sale. Please check the product listing before purchasing.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and automatically applied to your original payment method.

Please note that it may take additional time for your bank or card provider to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after 7 days, please first check your bank account and contact your card provider. If you still have not received it, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Return Shipping Costs

You will be responsible for paying the return shipping costs unless the item is faulty or incorrect. Shipping costs are non-refundable.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.